ERP to Field Service Interface Specification
A national service business decided to implement an industry-specific service software solution, as a complement to their current company-wide ERP system. The new system would provide the service front end, while the ERP would provide the financial and reporting back end. Management realised that in order to do this effectively, a two-way interface between the two systems would need to be established.
Implementation of Project Control Processes
A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated and as part of this, the business realised they needed to review current operational systems processes and financial processes, with the aim to optimise current ERP and provide more control over their mining projects.
Multi-Industry Business Process Optimisation
A government department initiated an ERP system upgrade project, which would span many version changes and therefore, many functional changes. The ERP system is used by multiple industry streams, some requiring customisation, and spans the diversity of an engineering group, a dairy production facility, a laundry service, a print shop, a saw-mill and a meat production facility (to name a few).
Optimising ERP to Streamline Business Process
The business owners had recently acquired a business from a larger entity and inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks.
Enhanced Business Reporting
A National service business required a key report to be developed in order to provide Service Contract KPI data to a major customer. Their ERP vendor was capable of delivery, but both parties were having some issues communicating and understanding the needs and business drivers. The customer had been unable to initiate a confirmed engagement.
Service Operations Optimisation
An Australia-based Service Call Centre in the security industry was over-staffed, working under capacity and had a high cost base. Internal processes were widely inconsistent, data sharing was non-existent and key customer information was held at a personal level. The customer had decided to move the Call Centre overseas as a means to reduce the cost base, but was encountering issues with the lack of clear data and process.
Infrastructure and Mobility Recommendations
A height safety and rope access business had identified operational issues arising from a lack of access to key documents for site staff. The ability to view and maintain safety documentation was business-critical and work was being compromised or delayed when this could not occur.
Integration of Electrical Acquisition
An Australian-based multi-national required the ERP implementation and re-structure of a $140m Electrical contracting and service business recently acquired. The re-structure included establishing a centralised back office for Payroll, Accounts Receivable and Payables. There was a need to minimise manual and spread sheet based systems, as well as to introduce Inventory control processes