Is Paper Burying your Business?

The Alchemist Business Process Review, Change Management, ERP, Integration Services, Project Management, Technical Services, Vendor Management

Generating paper forms has become one of the most frequent, recurring actions in modern offices. We print everything – emails, reports, invoices, spreadsheet data, letters, customer correspondence – the idea of the printed copy being that we have tangible, physical representation that an action has occurred, or confirmation that a task needs to take place. In many circumstances, a hard …

Learning to “Speak Software Vendor”

The Alchemist Application Services, Business Intelligence, Business Process Review, ERP, Vendor Management

Software vendors… you love them, but you hate them. A lot of customers tend to have a vendor “war story” and unfortunately, often let it bias their relationship with their vendor. Customers can have long memories when it comes to vendor issues and the “small upgrade incident of 2010”, often escalates as it gets re-told over the years. We often …