Objective A specialist manufacturer of key mining equipment realised they needed a more competitive approach in a tightening market. A large business change project was initiated and as part of this, the business decided to review current operational systems processes and financial processes, with the aim to optimise current ERP and provide more control over their mining projects Solution Delivery …
Multi-Industry Business Process Optimisation
Objective A government department initiated an ERP system upgrade project, which would span many version changes and therefore, many functional changes. The ERP system is used by multiple industry streams, some requiring customisation, and spans the diversity of an engineering group, a dairy production facility, a laundry service, a print shop, a saw-mill and a meat production facility (to name …
National Service Business Process Alignment
Objective A large national service business with multiple locations ran each office as though they were a distinct business. A shift in strategy determined that these locations had to change to operate as one consistent, consolidated group. We were engaged to assist them with reviewing and collating their current processes, as well as then developing a unified Future State. Solution …
Enhanced Service Business KPI Reporting
Objective A national service business required a key report to be developed in order to provide Service Contract KPI data to a major customer. Their ERP vendor was capable of delivery, but both parties were having some issues communicating and understanding the needs and business drivers. The customer had been unable to initiate a confirmed engagement. We were engaged to …
Design of Bespoke Business Software
Objective An insurance-affiliated Building Services company had outgrown existing systems and wanted to extend current back office processes into the field. The highly specific industry requirements meant that bespoke design was required. We were engaged to help the business document their solutions requirements as well as determine best options for their Field Service Strategy. Solution Delivery We defined and documented …
Service Operations Optimisation
Objective An Australia-based Service Call Centre for security industry was over-staffed, working under capacity and had a high cost base. Internal processes were widely inconsistent, data sharing was non-existent and key customer information was held at a personal level. The customer had decided to move the Call Centre overseas as a means to reduce the cost base, but was encountering …
Due Diligence Business Systems Review
Objective A detailed systems review, including both IT systems and business process, needed to be conducted as part of Due Diligence for purchase of a Service-based business. The customer required deep-dive information to be collated in a short time frame, with limited access to key staff. We were engaged to do this for the buyer. Solution Delivery A face-to-face formal …
Optimising ERP to streamline business process
Objective The business owners had acquired their business upon exit from a larger, multi-national, entity and had inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks. It was also seen as an opportunity to improve the system efficiency and make use of functionality …
Infrastructure and Field Mobility Assessment
Objective A height safety and rope access business had identified operational issues arising from a lack of access to key documents for site staff. The ability to view and maintain safety documentation was business-critical and work was being compromised or delayed when this could not occur. We were engaged to provide them with a strategy to both manage and access …
Merger & Acquisition Integration – UK
Objective A multi-location UK Construction business was acquired by an Australian-based multi-national. The brief was to integrate the UK businesses into the IT network and ERP system used by the rest of the Group. Solution Delivery There was a heavy reliance on inconsistent spreadsheet systems throughout the UK organisation. Significant analysis of all the spreadsheet systems was required, with an …
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