Enhanced Service Business KPI Reporting

The AlchemistProcess, Technology

Objective A national service business required a key report to be developed in order to provide Service Contract KPI data to a major customer. Their ERP vendor was capable of delivery, but both parties were having some issues communicating and understanding the needs and business drivers. The customer had been unable to initiate a confirmed engagement. We were engaged to …

Optimising ERP to streamline business process

The AlchemistPeople, Process, Technology

Objective The business owners had acquired their business upon exit from a larger, multi-national, entity and had inherited an ERP configured for a more complex environment. The owners were seeking to remove complexity, unnecessary customisations and system restrictions that were causing process roadblocks. It was also seen as an opportunity to improve the system efficiency and make use of functionality …

Software and Hardware Upgrade for Multi-National

The AlchemistPeople, Process, Technology

Objective A software version upgrade was required for the ERP system of a 2000 user Australian-based multi-national. Due to the age of the incumbent server, a hardware upgrade was also required, which included a change to the underlying database structure. Solution Delivery The hardware and software upgrade had to occur simultaneously across nine countries. A complete operating system change was …