Business Change and Fight or Flight

The Alchemist Business Process Re-Engineering, Change Management, Project Management

Have you ever worked on a business change project that provoked very intense or out-of-character reactions in other staff? Someone who was a normally calm, rational, team member may have suddenly become aggressive in meetings, or someone previously quite helpful or vocal would silently retreat to a corner during project discussions. Fundamentally, this team member wasn’t happy with the change and they were …

Learning to “Speak Software Vendor”

The Alchemist Application Services, Business Intelligence, Business Process Review, ERP, Vendor Management

Software vendors… you love them, but you hate them. A lot of customers tend to have a vendor “war story” and unfortunately, often let it bias their relationship with their vendor. Customers can have long memories when it comes to vendor issues and the “small upgrade incident of 2010”, often escalates as it gets re-told over the years. We often …

A Short Guide to Field Service Mobility Success

The Alchemist Application Services, Business Process Review, Change Management, Project Management, Technical Services

Almost everyone I talk to in the Service Industries is looking for the ideal Field Service Mobility solution for their business. However, when I ask them what that means, their definitions of Field Service Mobility vary greatly. Some see Mobility as the equivalent of a paper service docket on an iPad; others see Mobility as the ability to capture photo …

The Negotiation of Change

The Alchemist Business Process Review, Change Management, Project Management

I was talking to a Business Manager recently about the change aspects of his IT project. We discussed the issues he might have around translation of existing business processes into the new IT system, as well as the cultural impact those changes might bring. I gave him some suggestions regarding methods of managing the change in the business and he …

Project Kick Starters for the New Year

The Alchemist Business Process Review, Change Management, Project Management

We all like the idea of starting the New Year with a clean slate, with all our old problems or projects solved or resolved. Unfortunately, life in a business isn’t always that simple. More often than not, you had a project underway but it was derailed somewhere at the beginning of December and ended up in “Christmas limbo”. So now …

It’s Never Too Late to Start the Process of Change

The Alchemist Business Process Review, Change Management, Project Management

We’re getting close to the end of the year! Sometimes that can be a frustrating time for a business, when you know you still have so much you want to achieve but you can’t find the time. It can also be disheartening if you’ve spent the year trying to get project going, but not been able to make any progress. …

Are you being an ostrich about your business processes and IT systems?

The Alchemist Business Process Review, Change Management, ERP

Process challenges and changes are a part of daily business life. They’re either a common part of the juggling act within a business, or a catastrophic event that has the potential to shake a business to the core. Either way, they don’t go away on their own. When these process challenges are associated with technology, there’s often a particular reluctance …

Three Tips for choosing the right Field Service Mobility solution

The Alchemist Application Services, Business Process Review, Project Management

So you want a field service mobility product for your service business? You’ve seen lots of glossy, shiny options in the market and they all seem to sing, dance and juggle their way to Field Service heaven. But now you have to make a decision. How can you possibly choose between all the incredible options out there? Everyone tells you …

BI for Beginners

The Alchemist Business Intelligence, Business Process Review, Project Management

Business Intelligence. Everyone seems to be talking about it, telling you why you need it, how you should use it and how much money you’re potentially losing by not having “information at your fingertips”. It all sounds good in principle, but what does it really mean? And how what will it add to your business? When you bring it back …